Business Clients (B2B)
• No refund is possible once a service has started (audit delivered, campaign launched, development underway).
• If cancelled before work has started, any sums already paid will be refunded according to the terms set out in the quote.
• For monthly subscriptions: cancellation takes effect at the end of the current billing period, with one (1) month’s notice required; no refund for the partial month in progress.
Individual Clients (B2C)
In accordance with the Consumer Contracts Regulations 2013 (UK), individual clients have a 14-calendar-day cooling-off period from the date the contract is signed, unless performance of the service has begun with the Client’s express consent before the end of this period (in which case the right of withdrawal is reduced proportionally to the services already performed).
To exercise this right: email contact@focuuse.co.uk with your contract reference.
Refund Method
Any refund due will be processed within 14 business days via the original payment method (Stripe).